SHIPPING POLICY
We aim to provide a transparent, trackable delivery experience. All timeframes are in business days and may vary by destination and carrier conditions.
1.1 Processing Time
· Orders are prepared for shipment within 3 Business days (peak seasons/promotions: 2–4 Business days).
· Tracking numbers are issued within 24–48 hours after order creation. Track via “Tracking Order” or the carrier portal.
· Warehouse working hours: Mon–Fri 9:00–18:00 (ET, America/New_York).
1.2 Transit Time
Note: Holidays, severe weather, customs inspections, and other unforeseen events may extend transit time.
|
Region |
Processing |
Transit |
Duties/Taxes |
Tracking |
|
United States (US) |
1–3 business day |
3-6 day |
Item price excludes duties and taxes; if assessed, they are payable by the recipient (see 1.4) |
End-to-end tracking |
|
United Kingdom (UK) |
1–3 business day |
5-10 day |
Orders may incur VAT/duties, payable by recipient (see 1.4) |
End-to-end tracking |
|
European Union (EU) |
1–3 business day |
5-9 day |
Orders may incur VAT/duties, payable by recipient (see 1.4) |
End-to-end tracking |
|
Canada (CA) |
1–3 business day |
6-10 day |
Orders may incur duties/taxes, payable by recipient |
End-to-end tracking |
|
Australia (AU) / New Zealand (NZ) |
1–3 business day |
7-12 day |
Orders may incur duties/taxes, payable by recipient |
End-to-end tracking |
|
Other Regions |
1–3 business day |
7-15 day |
Duties/taxes may apply, payable by recipient |
End-to-end tracking |
1.3 Shipping Fees
· Standard Shipping: Free over $39; otherwise calculated at checkout.
· Expedited Shipping (if available): Fees and delivery speed shown at checkout.
1.4 Duties & Taxes
· We typically ship under DAP (Delivered At Place): product prices exclude destination duties/VAT/clearance fees. If assessed, these are payable by the recipient to the carrier or customs.
· If customs require ID/authorization, please follow the instructions promptly to avoid delays.
1.5 Address Changes & Missed Delivery
· Address changes are not guaranteed once an order is placed. Contact service@meritgile.com as soon as possible.
· If a parcel is returned due to incorrect address or failed delivery attempts, a re-shipment fee may apply.
1.6 Delivery Issues & Lost Parcels
· If tracking shows “Delivered” but the parcel is not found, first check with household members/concierge/neighbors. Then contact the carrier and copy service@meritgile.com. We’ll assist with a trace.
· For loss/damage, contact us within 48 hours of delivery with photos or carrier documentation. We will resolve promptly.