RETURN&REFUND POLICY

We provide a clear, predictable return process to minimize your risk.

1.1 Return Window

· Returns accepted within 30 days of delivery (unused, in original packaging with all accessories, no wear and tear).

· For non-defective/“change-of-mind” returns (unless local law provides otherwise), round-trip shipping is borne by the customer.

1.2 Non-Returnable Items (Examples)

· Customized/personalized items; items with obvious signs of use or damage that affect resale;

· Returns requested after the window; purchases not made on our official site; missing order/invoice information;

· Hygiene/intimate products (if applicable) once unsealed/used.

1.3 Return Steps (RMA Workflow)

Online request → RMA issuance → Ship back & upload tracking → Warehouse receipt & QC → Refund to original payment method

[Step 1] Submit Request:

Go to “My Orders” or email service@meritgile.com (Subject: Return Request #OrderNo). Describe the reason and attach photos/videos if quality-related.

[Step 2] Receive RMA:

We review within 1–3 business days and reply with your RMA and return address:

Return Address: 1420 W 116th Ave / Westminster / CO 80234 / USA

[Step 3] Ship Back Safely:

Ship within 15 business days and keep/upload the tracking number. Use a trackable service and protective packaging.

[Step 4] QC & Processing:

QC is completed within 1–7 business days after warehouse receipt.

[Step 5] Refund:

Refunds are issued to the original payment method. Bank posting typically takes 1–7 business days (varies by issuer/method).

1.4 Exchanges (If Offered)

· You may choose a refund or an exchange of the same item. Exchanges ship 1–7 days after the returned item passes QC.

1.5 Refund Scope

· Refunds cover merchandise paid on our site. If a coupon/discount was used, refunds are based on the amount actually paid.

· Original shipping fees are non-refundable (except for defective/wrong-item cases, where we may cover return shipping or provide compensation).

1.6 Contact Us

· Support Email: service@meritgile.com (Service hours: Mon–Fri 9:00–18:00 (ET, America/New_York))

· Company Info: {{店铺名称}} | Registered Address: 1420 W 116th Ave Westminster CO 80234 US | Company No.:20241851282

1.7 Return Flowchart (Mermaid)

flowchart TD

A[Customer submits return request (Order No. + reason + photos)] --> B{Approved?}

B -- No --> B1[Email explanationOffer alternative/after-sales help] --> Z[End]

B -- Yes --> C[RMA + return address issued Return within 7 days]

C --> D[Customer ships back & uploads tracking]

D --> E[Warehouse receives]

E --> F[QC 1–7 business days]

F --> G{Meets return criteria?}

G -- No --> G1[Rejected and sent back / or negotiate solution] --> Z

G -- Yes --> H[Refund to original method]

H --> I[Bank posting 3–5 business days]

I --> Z[End]

If Mermaid is not supported, show the 5-step text workflow above.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons，the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.